Frequently Asked Questions

We specialize in businesses of all sizes in the hospitality industry: Hotels and hostels, restaurants and cafes, E-Commerce websites, events and entertainment venues.

Absolutely. An online mystery shopper evaluation report will help expose any UX interface pain points in the customer journey that needs improvement. We do a variety of online mystery shopper evaluation packages which are customized to fit your specific business needs. Our comprehensive evaluation reports provide insightful and objective feedback of the customers journey. Social media accounts, websites, online advertisements, online business profiles.

Yes! Mystery shoppers offer several benefits, including their ability to provide real-time feedback on what is needed to improve the customer experience and satisfaction. Mystery shopper evaluation reports are data-driven insights that help organizations identify pain points in the customer journey.

EQO Insights reserves the right to take photos, video recordings, and screenshots as needed during our visits to be used and included in the evaluation report. We are fully compliant with GDPR and respect your staff and customer’s privacy. We do not sell your information, photos, video recordings, or screenshots we take to third party companies. Your privacy is important to us. For more information on how the organization processes personal data, please refer to the EQO insights privacy policy. 

We are available to answer your questions by phone, email, and messaged directly on our contact page. Call us on WhatsApp or Mobile at +31 06 392 47520 or email us at Eqoinsights@gmail.com.