Improving the
Customer Experience
Are your customers getting the promised experience?
Your program will deliver full feedback from our mystery shoppers and a review of your point of sale and interactions with staff. Ultimately the guest perception and experience is the true measure of Excellence service and product quality. To assist you in improving the customer experience we will develop a unique measure of customers’ experience against your vision and together we will determine areas for your organization to focus on. You will receive access to clear, reliable results and concrete recommendations through a final report.
What industries do we serve?
Ideal clientele -
Customer Experience
Data Driven Results
Identify your starting point
Gather the insights needed to drive effective change within your business in order to delight customers at every location and touchpoint.
Increase customer loyalty
Our solutions help you to understand your customer and employee journey by capturing insights in both experience and operational data. Using calls, clicks or in-person visits, the common thread of our services is to always reveal the moment of truth when your customers interact with your brand. We help you to drive loyalty at every point along the customer journey.
Structured and customised evaluations
Every mystery shop Every mystery shopping visit follows a customised script developed in collaboration with you. This provides structured and targeted information that aligns precisely with your evaluation goals and needs..
Clear insights and recommendations
After each visit, you will receive a detailed report with reliable results and concrete recommendations. This helps you gain insights into the customer experience and identify areas for improvement to optimise the shopping experience.
Customer Experience Evaluations
Explore Services for your Industry
Hotels & Hostels
Restaurants, Cafes, & Coffeeshops
Company Website and App